Face to face communication is still the most effective way to do business. Many industries have forgotten this and they rely on automation, the internet and out-sourcing to call centers. An industry infamous for this behavior is the airline industry.
Travelers deal with the TSA at the airport and rarely get a peek at who their pilot is going to be. They deal with random people from the airline company with different ranges of courtesy.
The only real way to get excellent service is by chartering. Travelers who charter get personalized service and convenience. They even get to meet their pilot. This socialization helps to build trust and mutual respect. Both of these factors are important and compelling.
United Airlines said it best in their commercial from 1990.
What do you think about Charter and customer service? Let us know and comment below!